Edward Quince (EQ): Warren, beyond the financials, you place enormous weight on the character and integrity of the managers who run Berkshire's operating businesses. Why is management quality so fundamental to your investment calculus?
Warren Buffett (WB): You need businesses run by "able and trustworthy" managers. We prefer to buy businesses with good managements and then let them run things the way they always have. However, the most critical element is reputation and integrity. "It takes a lifetime to build a reputation and five minutes to ruin it". If you lose money for the firm by bad decisions, I will be very understanding. But "If you lose reputation for the firm, I will be ruthless".
EQ: In your recent shareholder letters, you've often called out modern corporate behavior, particularly regarding transparency and admitting mistakes. Why does this lack of candor bother you?
WB: An Annual Report carries the responsibility of communicating to investors both the good and bad decisions in a manner that engenders trust. But there is a prevailing lamentation about how few companies actually admit their mistakes. "If you start fooling your shareholders, you will soon believe your own baloney and be fooling yourself as well". The cardinal sin related to mistakes is delaying the correction—problems cannot be wished away.
EQ: You also emphasize choosing who you work for and associate with. Is that also a way of guarding against reputational risk?
WB: Absolutely. "Go to work for whomever you admire the most. You can't get a bad result. You'll jump out of bed in the morning". Life is about choosing the right people to surround yourself with, professionally and personally. I've never known anybody who was kind that died without friends. But I've known plenty of people with money that died without friends.
The Edward Quince Takeaway
Integrity and reputation are non-negotiable assets. Judge management not just on financial outcomes, but on their transparency, honesty, and willingness to admit and quickly correct mistakes. Remember that good profits and good behavior often go hand in hand.